♥ FREE SHIPPING for all HEART ENERGY STARS! ! !
Accepted payment methods
Returns & exchanges
Payment
* I accept Pay-pal and creditcard payment, Check, Money-order
* If you’re from The Netherlands you can use another payment method. Please contact me http://www.etsy.com/convo_new.php?to_username=AmcPoelmanDesign and I will give you the details.
* Please note that if you have just signed up for a PayPal account it will take a few days for PayPal to verify your account, before you could actually use the account to pay for your purchase. If this is your case, please kindly let me know that the payment will be a little late. I do not have any problem with late payment as long as I know what the situation is.
Shipping
* Orders are shipped to your address stated on your Etsy-account. Please let me know if you would like your orders to be sent to a different address. I am not responsible for items not received due to incorrect address. There is no refund for items sent to a wrong address.
* Orders are shipped via TNT Priority Mail, unless otherwise stated.
* Orders are not insured and do not have a tracking number, unless otherwise stated.
FREE SHIPPING on the HEART ENERGY STARS! ! !
* It takes between 3 and 7 working days for the shipping to reach customers in Europe and 7 and 14 working days do customers outside Europe.
* Please keep in mind that there is a possible delay due to Customs random check. A delay of 1-2 weeks is common. And this is the case during Christmas time.
* SHIPPING COSTS FOR ITEMS AT 80 DOLLARS AND OVER:
In order to obtain a certain level of security items valued at 80 dollars and over, are shipped as TNT Insurance Mail. A signature is required upon delivery. You will receive a track and trace number.
If there is no one to sign for it, a note will be left in your mailbox for you to collect the item at the post office in person. If this arrangement is not convenient to you and you prefer the order to be shipped unregistered, please let me know. The option is having your order shipped to your working address.
* To get you fair shipping fees and to know how long the item takes to get to you, please contact me for information about the TNT Insurance Package Mail.
* If you have not received your item after one month from the date it was shipped, please do not leave a neutral or negative feedback. Please kindly contact me and I am more than happy to help to solve this problem.
* Customers are responsible for the taxes or fees claimed by Customs.
Additional policies and FAQs
* A Heart Energy Star 25 cm. x 35 cm. (9,75" x 13,65") will send to you in a cardboard (back) envelope. It is securelly packed up and it can not wrinkle.
* A Heart Energy Star 50 cm. x 70 cm. (19,5" x 27,30"): is packed up in a rolled tube and the rolled tube will be taped at the top cover and bottom cover. It is securelly packed and comes to you in a perfect condition.
* Felt products will be send to you in a cardboard box.
AMC Poelman Design does wholesale; please contact us at http://www.etsy.com/convo_new.php?to_username=AmcPoelmanDesign
General Terms of Conditions.
AMC Poelman Design is a Dutch Company and uses General Terms of Conditions. You can freely get a copy of it. The General terms of Conditions are deposit at the Chambers of Commerce of Rijnland, Haven 3c, 2160 AC Lisse, The Netherlands. Or contact me and I will send you a copy.